Active employees

 

Benefits phonebook

Who do I contact...

About coverage, to make changes, or to claim long-term disability, accident or death benefits?

About health and dental claims?

About travel assistance claims and information?

About Employee Health Services?

Who do I contact about coverage, to make changes, or to claim long-term disability, accident or death benefits?

City of Charlottetown
Human Resources Department
Contact the Human Resource Services Officer:
(902) 629-4123
You can also contact us at:
City of Charlottetown Human Resources Department
2nd floor City Hall
199 Queen Street
P.O. Box 98
Charlottetown, PEI
C1A 7K2

The City of Charlottetown is your benefits resource and the plan administrator of all your benefits. This means they:

answer questions;
keep copies of employee applications;
determine eligibility for coverage; and
make sure you receive all necessary documents.

They handle claims for long-term disability, accident and death benefits.

Great-West Life insures benefits in the event of long-term disability or natural death, and Provident Life and Accident Insurance Company insures benefits in the event of a serious accidental injury or accidental death.

When you call, be sure to specify the applicable policy number:

Disability: 159937
Life: 159937
Accident: GSR13652

Who do I contact about health and dental claims?

Great-West Life

For questions about health and dental claims
Toll free: 1 800 957-9777
To obtain a claim form, you can also click on www.greatwestlife.com. For personal information, go to the Online Services Sign-In page of Great-West Life's Web site.
To pick up or submit a claim form
47C Beach Grove Road
Charlottetown, PEI
C1E 1K5
Business hours: 8:30 a.m. - 5:00 p.m., Monday to Friday

When you call, be sure to specify the policy number: 56531.

Who do I contact about travel assistance claims and information?

In the event of an emergency
Toll free: 1 866 530-6024, from Canada or the United States
Collect: (905) 816-1901
For general inquiries regarding claim or coverage

Toll free: 1 800 957-9777

To submit a claim form
Assistance Centre - Claims Department
P.O. Box 97, Station A
Mississauga, Ontario
L5A 2Y9

Great-West Life also provides travel assistance through a provider, which handles all travel-related claims.

When you call, be sure to specify the policy number: 335337.

Who do I contact about Employee Health Services?

EHS Coordinator

For questions about Employee Health Services (an early intervention program in the event of disability)
Wes Jackshaw
Tel.: (902) 436-7321
Fax: (902) 436-0388
Email: ehs@eastlink.ca

 

May 2011