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belairdirect

belairdirect is your benefits resource and the plan administrator of all your benefits. This means that with respect to your benefits they:

  • determine your eligibility for coverage,
  • answer your questions,
  • keep your records, and
  • make sure you receive all necessary documents.

Keep Your Personal Information Up-to-Date

Don’t forget to contact belairdirect if you have a change in your personal information, such as an address or to add or remove a dependent.

They handle claims for AD&D and death benefits. When you call, be sure to specify the applicable policy number:

  • Basic life and dependent life: 165211
  • Optional life: 159864
  • Basic AD&D: AB10232401
  • Optional AD&D: OE10232401

When to Contact belairdirect

For information about coverage or to make changes

To claim AD&D or death benefits

(Does not include inquiries related to claim reimbursements, which should be directed to Canada Life)

belairdirect

(902) 628-3537 – Charlottetown area
1 833 749-1324 – Toll free
8:30 a.m. - 4:30 p.m., Monday to Friday

belairdirect (to mail)

PO Box 4319 STN A
Toronto, ON
M5W 3G5

belairdirect (to walk-in/visit)

201 Buchanan Drive
(Buchanan Plaza)
Charlottetown, PEI  C1E 2E4

www.belairdirect.com/myinsurance

(go to the "Members Only" section)

For questions about group home and auto insurance or to enrol for these plans
belairdirect

Home and Auto - 24/7 Claims Service

1 844 895-0784

Although belairdirect is the plan administrator, Canada Life insures benefits in the event of natural death, and Chubb Life Insurance Company of Canada (Chubb) insures benefits in the event of a serious accidental injury or accidental death.

Canada Life

Canada Life is the plan’s insurer and claim adjudicator for health and dental benefits.

When you call, be sure to specify the policy number 56530.

When to Contact Canada Life

For questions about health and dental claims

Canada Life

1 800 957-9777
8:30 a.m. - 4:30 p.m., Monday to Friday

For online claims and benefits information, visit the Great–West Life member website. Select “GroupNet for Plan Members” from the left menu to login.

www.canadalife.com

To submit a paper claim form:

Canada Life
47C Beach Grove Road
Charlottetown, PEI  C1E 1K5

Canada Life Online

Managing your health and dental claims is easy when you are registered on Canada Life’s GroupNet for Plan Members’ online secure site - www.canadalife.com. Once you’ve registered you can:

  • arrange for direct deposit for claims reimbursement,
  • submit many of your claims online,
  • track your claims and review your claims history,
  • get access to personalized information about your coverage,
  • get personalized claim forms for paper claim submissions,
  • view your benefits booklet and a benefits summary,
  • print a copy of your benefits card, and
  • access extensive health and wellness content.

GroupNet Text

Get instant answers to many of your benefit coverage questions with GroupNet Text. Simply text certain keywords like PHYSIO or DENTAL to 204-289-1667 from your mobile device to access detailed plan information, including:

  • coverage details,
  • reimbursement amounts,
  • benefit maximums, balances, and
  • plan and member identification numbers.

GroupNet Mobile App

Download GWL’s free GroupNet Mobile app and access the convenience of GroupNet for Plan Members from your smartphone, including submitting many of your claims online and accessing personalized coverage and claims information right from your phone.

Assured Assistance Inc. - Travel Assistance Provider

Assured Assistance Inc. is the plan’s travel assistance provider.

When you call, be sure to specify the policy number 335336.

When to Contact Assured Assistance Inc.

For questions about claims and coverage information

Assured Assistance Inc.

In the event of an emergency:

Toll free: 1 866 530-6024, from Canada or the United States
Collect: (905) 816-1901

For general inquiries regarding claims or coverage:

Toll free: 1 800 957-9777 (Canada Life)

To submit a claim form:

Assured Assistance Inc.
Assistance Centre - Claims Department
P.O. Box 97, Station A
Mississauga, ON  L5A 2Y9

Employee Assistance Program

The Employee Assistance Program (EAP) is designed to help employees experiencing personal problems, which may affect job performance. EAP helps employees solve problems as early as possible before they seriously affect self, family, and work performance. For more information about these confidential services and support resources.

For information about confidential services and support resources View the Employee Assistance Program website or call 1-800-239-3826.

Trustees

To contact the PSGIP Trustees
Public Sector Group Insurance Plan

(902) 626-2500
psgiptrustees@hratlantic.ca

20 Great George Street, Unit 201
Charlottetown PE C1A 4J6

Please direct any comments or concerns to the Trustees regarding the service provided or any difficulties you experience accessing the service. For more information about the Trustees, see the PSGIP Trustees section.